Last updated: 24th March
At Halcyon IT, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and how we keep it safe when you visit our website or use our services.
Key Definitions
“Account” – Your personal profile created to access parts of our service.
“Company” / “We” / “Us” / “Our” – Refers to Halcyon IT, 17 Mann Island, Liverpool, L3 1BP.
“Cookies” – Small files stored on your device to help improve your experience and track usage.
“Device” – Any device used to access our services (e.g. computer, phone, tablet).
“Personal Data” – Information that identifies or can identify you as an individual.
“Service” – Refers to our website and any services we provide.
“Service Provider” – A third party we work with who may process data on our behalf.
“Usage Data” – Information about how you use our website or services.
“You” / “Your” – The person using our services or visiting our website.
What We Collect
Personal Data
We may collect your name, email address, phone number and any other information you choose to give us when you contact us or use our services.
Usage Data
We automatically collect technical data like your IP address, browser type, device information, and how you interact with our website. This helps us understand and improve our service.
Cookies & Tracking
We use cookies to:
- Understand how you use our website
- Save your preferences
- Improve website performance
You can control cookies through your browser settings. Disabling them may affect how the website works. For more information, see our Cookies Policy.
How We Use Your Data
We use your data to:
- Provide and manage our services
- Respond to enquiries
- Send updates or offers (with your consent)
- Improve website performance
- Meet legal and regulatory obligations
Sharing Your Data
We only share your information when necessary:
- With trusted service providers
- For legal reasons
- As part of a business transfer
- With your consent
We never sell your data.
Data Retention
We keep your data only for as long as necessary:
- To provide services
- To meet legal obligations
- To resolve disputes or enforce our terms
Usage data is kept for a shorter time unless needed for security or service improvements.
Where Your Data Is Stored
Your data may be processed outside your local area, including outside the UK. We make sure any transfers meet UK data protection standards.
Data Security
We use reasonable technical and organisational measures to keep your data safe. While we take security seriously, no system is 100% secure, and we cannot guarantee complete protection.
Children’s Privacy
Our services are not for children under 13. We don’t knowingly collect their data. If you believe a child has shared information with us, please let us know and we’ll remove it.
External Links
Our website may link to other websites. We’re not responsible for the privacy policies or content of those sites, so we recommend reviewing their policies if you visit them.
Changes to This Policy
We may update this Privacy Policy from time to time. We’ll update the “last updated” date above and post any changes here. We recommend checking this page occasionally to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@ithalcyon.co.uk
Phone: 0333 344 5789
Address: Halcyon IT, 17 Mann Island, Liverpool, L3 1BP
