At Halcyon IT Services Limited, we take all feedback seriously and are committed to providing a high standard of service at all times. We recognise that, on occasion, things may not go as expected. When this happens, we want to hear from you so we can put things right and learn from the experience.
This policy explains how you can make a complaint, how we will respond, and what you can expect throughout the process. Whether your complaint is about our services, communications, or conduct, we will treat it fairly, promptly, and confidentially.
If you wish to raise a concern, you can contact us using the details on our website at https://ithalcyon.co.uk. Please provide as much detail as possible, including your name, how to contact you, what your complaint relates to, and any relevant supporting information. We encourage you to get in touch as soon as possible so we can investigate the matter effectively.
Once we receive your complaint, we will acknowledge it within a reasonable timeframe. We will then review the details, speak with any relevant team members, and respond with our findings and any proposed resolution. In most cases, we aim to provide a full response within 10 working days. If more time is needed, we will keep you informed.
We are committed to handling complaints in a fair, respectful, and impartial manner. Raising a concern will not affect the quality of service you receive from us in the future. We use complaints as an opportunity to improve and are always open to constructive feedback.
If you are not satisfied with the outcome of your complaint, you may request that it be reviewed further. We will explain any additional steps available to you as part of our response.
To submit a complaint or ask a question about this policy, please contact us through the contact page on our website at https://ithalcyon.co.uk.
Halcyon IT Services Ltd © 2025 is a limited company registered in England and Wales (14770744)